Session I: July 14-16, 2010

6. Tools of the Trade: Developing and Conducting Effective Diversity Training Joy Hawkins and Anita Rowe This is a hands-on, application-based workshop that provides the most comprehensive and up-to-date methods and structure for designing and conducting powerful diversity training. Participants will gain knowledge, methods, and tools that are essential to designing and presenting effective, engaging diversity training that strengthens organizational performance.

Designed for Objectives Learning Activities Joy Hawkins Anita Rowe Human resource professionals, consultants, educators, community service staff, trainers, staff developers, and other intercultural practitioners who are responsible for the design, delivery, and implementation of diversity training in corporations and other organizations. Participants in this workshop should have a basic knowledge of intercultural communication concepts as well as some experience with presentation and facilitation. Participants will have the opportunity to: Recognize the dimensions of diversity and their impact in the workplace Gain concepts, tools, and activities to design and present basic diversity training Learn how to confront and deal with stereotypes and prejudice Understand themselves as culturally diverse entities Deal with the range of cultural norms and values in work groups Learn to design training intervention These will include: Individual assessment inventories Lecturettes and group discussion Participation in a variety of diversity training activities Discussion of specific training strategies for a wide range of participant groups   Joy Hawkins is principal of Joy Hawkins & Associates, a Los Angeles-based consulting firm specializing in organization development, diversity and inclusion management, team development, change management, leadership development, and executive coaching. Joy has over 25 years of experience in organization consulting, training, and human resource management. She works with major corporations, small businesses, and nonprofit and community service organizations to help clients address the complexities of today’s changing workplace, build individual and organizational competence, and develop more inclusive work environments.   Dr. Anita Rowe is a partner in Gardenswartz & Rowe, where for over 20 years she has helped a variety of regional and national clients manage change, handle stress, build productive and cohesive work teams, and create intercultural understanding and harmony in the workplace. She has helped clients such as Cox Communications, Starbucks, Shell, Boeing, and the IRS manage diversity and create cultures of inclusion. Together with Lee Gardenswartz, Anita has co-authored a series of articles and books on diversity themes, including Managing Diversity: A Complete Desk Reference and Planning Guide, The Managing Diversity Survival Guide, The Diversity Tool Kit, and Diverse Teams at Work. She is also a co-author of The Global Diversity Desk Reference: Managing an International Workforce.