A Sample of SIIC: July 17, 2010

B. What Went Wrong? Investigating Human Errors Across Cultures Todd Conklin In the litigious environment of today’s workplace, the age-old effort of finding “Who’s to blame?” has become unrealistic and counterproductive. New systematic, intercultural approaches to investigating human errors have revolutionized risk management. We will spend our day looking at failures, and more importantly, learning more about how to react to failures, especially across cultures. We will learn why it is less important to punish people for something they did not intend to do than it is to develop strategies for managing safety, culture and failure in our organizations.
		Dr. Todd Conklin is a senior advisor in the Safety Improvements Initiatives Office, working with human performance/human factors to develop a new look at error, safety, and failure. He is interested in organizational culture, especially the cultures that seem to arise around workplace power and communication. Todd lives in Santa Fe, New Mexico, and works extensively in his home state with community groups, schools, civic clubs, and nonprofit groups with special social impact.