How to Select an Instrument

Intercultural Training and Assessment ToolsDownload List

  • The Global Competencies Inventory (GCI)

    The Kozai Group

    The Global Competencies Inventory (GCI) is designed to assess competencies critical to interacting and working effectively with people who are from different cultures. The inventory measures 17 competencies in three categories of intercultural adaptability, including perception management, relationship management, and self-management. This instrument can be used as part of an assessment process for succession planning, selection, career planning, team building, coaching, or professional development. Trainers, consultants and coaches must attend a two-day workshop in order to be qualified to use the GCI. Scoring is done online by the Kozai Group, which prepares an Assessment and Development Guide for each respondent.

    Available from:

    The Intercultural Communication Institute
    8835 SW Canyon Lane, Suite 238
    Portland, OR 97225
    Phone 503-297-4622
    Fax: 503-297-4695
    E-mail: ici@intercultural.org
    Web: www.intercultural.org


  • The Intercultural Effectiveness Scale (IES)

    The Kozai Group

    The Intercultural Effectiveness Scale (IES) is an instrument used by profit and non-profit organizations, including companies, government agencies and educational institutions. It was developed specifically to evaluate the competencies critical to interacting effectively with people who are from different cultures. However, the competencies assessed are equally applicable to evaluating how well people work effectively with people who are different from them on a range of dimensions, including gender, generation, ethnic group, religious affiliation, and so forth. The IES focuses on nine competencies in three categories of intercultural effectiveness. These three dimensions are combined to generate an Overall Intercultural Effectiveness score in the individual feedback report.

    The IES is available in online and paper formats, at a cost of $12 per copy. A Facilitator’s Guide and telephone feedback sessions facilitated by one of the Kozai Group partners are also available.

    Available from:

    The Intercultural Communication Institute
    8835 SW Canyon Lane, Suite 238
    Portland, OR 97225
    Phone 503-297-4622
    Fax: 503-297-4695
    E-mail: ici@intercultural.org

    Web: www.intercultural.org


  • Description, Interpretation, Evaluation (DIE)

    The D.I.E. exercise is perhaps the most widely used method to teach cognitive flexibility, frame of reference shifting and curiosity.

    Alfred Korzibski, the general semanticist, wrote of similar concepts in his work on description, inference and judgement. In 1973, when Janet Bennett and Milton Bennett were in graduate school at the University of Minnesota, they were working in the intercultural workshop program, along with many others at the University. As ICW sessions progressed, Janet and Milton developed the Description, Interpretation, and Evaluation exercise. It further evolved at the ICW at Portland State University into the version currently in use. Since that time, they have distributed literally thousands of copies of the most recent rendition to other trainers and educators. Publications can either use the website citation (www.intercultural.org) or Intercultural Communication Workshop Facilitator’s Manual, Portland State University, Portland, OR, by Janet Bennett, Milton Bennett and Kathryn Stillings, 1977.

    The current version involves using ambiguous objects, ambiguous pictures and as a final step, using the framework to comment on other’s cultural behavior.

    Download the DIE

     


  • Cross Cultural Adaptability Inventory (CCAI)

    Colleen Kelley & Judith Meyers

    The CCAI is a self-assessment tool used extensively in training, consulting, and program evaluation that is designed to address a person’s ability to adapt to any culture. The CCAI is designed to respond to several needs or practical concerns that are expressed both by culturally diverse and cross-culturally oriented populations and by the trainers and professionals who work with them.

    The CCAI is available from:

    Vangent
    1 North Dearborn Street, Suite 1600
    Chicago, IL 60602
    Phone: (800) 922-7343
    Fax: (312) 242-4400
    E-mail: HCM_info@vangent.com

    Note: Previously available from NCS Pearson.

     


  • Diagnosing Organizational Culture

    Roger Harrison & Herb Stokes

    This supports organizations in investigating their own cultural climates and determining how they can be structured for future success. The package contains overhead masters, discussion questions, and a workshop design to help participants:

    • Identify their organization’s cultural orientation.
    • Discover their own preferences for cultural orientations.
    • Understand the various cultural orientations and the advantages and disadvantages of each.
    • Learn how they can influence the culture in their organization.

    Available from:

    Pfeiffer
    989 Market Street
    San Francisco, CA 94103-1741
    Phone: (415) 433-1740
    Fax: (415) 433-0499
    E-mail: customer@pfeiffer.com
    Web: www.pfeiffer.com

    Note: Pfeiffer is now part of John Wiley & Sons, Inc.

     


  • Discovering Diversity Profile

    The Discovering Diversity Profile helps employees explore their level of comfort in the following Diversity Dimensions:

    • Knowledge. Both stereotypes and information are measured here.
    • Understanding. Awareness and empathy scales measure these abilities.
    • Acceptance. Tolerance and respect are key aspects measured in this dimension.
    • Behavior. Self-awareness and interpersonal skills measurements are used to provide answers.

    Corexcel
    201 Webster Building
    3411 Silverside Road
    Wilmington, DE 19810
    Phone: (888) 658-6641 or (302) 477-9730
    Fax: (302) 477-9744
    Web: www.corexcel.com

    Note: No longer available directly from Inscape Publishing.

     


  • Diversity Awareness Profile (DAP)

    Karen Stinson

    This 40-item instrument helps training participants become aware of their actions, both obvious and subtle, and how they affect people of different cultural, gender, or ethnic backgrounds. It motivates individuals to become more aware and then modify their behavior to be more empowering and respectful to all people. Two pages of Trainer’s Notes are included.

    Pfeiffer
    989 Market Street
    San Francisco, CA 94103-1741
    Phone: (415) 433-1740
    Fax: (415) 433-0499
    E-mail: customer@pfeiffer.com
    Web: www.pfeiffer.com

    Note: Pfeiffer is now part of John Wiley & Sons, Inc.

     


  • Intercultural Conflict Style Inventory (ICS)

    Mitch Hammer

    The Intercultural Conflict Style Inventory (ICS) measures how people respond to conflict in terms of two core aspects of conflict style: directness versus indirectness and emotional expressiveness versus emotional restraint. The ICS consists of 18 paired statements that represent alternative responses to conflict. The ICS can be self administered and self scored.

    The ICS and accompanying Interpretive Guide and Facilitator’s Manual are available from:

    Hammer Consulting LLC
    PO Box 1388
    Ocean Pines, MD 21811
    Phone: (800) 960-7708 or (410) 641-6227
    Fax: (866) 708-8831
    E-mail: ICS@hammerconsulting.org
    Web: www.icsinventory.com

     


  • Intercultural Development Inventory (IDI)

    Mitch R. Hammer, IDI LLC.

    The IDI is a 50-item psychometric instrument based on the Developmental Model of Intercultural Sensitivity (DMIS). The IDI is proving to be a multipurpose instrument useful for personal development and self-awareness, audience analysis, examining topics salient to the training program, organizational assessment and development, and data-based intercultural training. Easy to complete, the IDI can generate a graphic profile of an individual’s or group’s predominant stage of development. It can be scored by the trainer or by the Intercultural Communication Institute, but it is not a self-scoring instrument. The IDI is also available online. A three-day qualifying seminar is required for persons who want to use the IDI. The IDI inventory is available in Bahasa Indonesia/Malay, Chinese, English, French, German, Italian, Japanese, Korean, Norwegian, Russian, Portuguese, and Spanish. The IDI is also available online.

    Information is available from:

    IDI LLC
    PO Box 1388
    Ocean Pines, MD 21811
    Phone: (410) 208-1120
    Fax: (866) 708-8831
    E-mail: debra@idiinventory.com
    Web: www.idiinventory.com

     


  • International Mobility Assessment (IMA)

    The IMA is a self-assessment process for international assignment candidates and their families. It is intended to be used early in the process of international assignment decisions so candidates can decide for themselves if they are ready to take on the challenges of living and working in another country. There are two interactive “booklets” available online, one for families and one for singles. It helps candidates honestly assess their current situation to determine if they are ready to take on the challenge of adapting successfully to a different culture, and make sure that their expectations are realistic about an international assignment, a new job, and especially a new environment.

    Available from:

    Tucker International LLC
    The Lake Shore Building
    5777 Central Avenue, Suite 230
    Boulder, CO 8030
    Phone: (303) 786-7753
    Fax: (303) 786-7801
    E-mail: contactus@tuckerintl.com
    Web:  www.tuckerintl.com

     


  • The Intercultural Readiness Check (IRC)

    Intercultural Business Improvement (IBI)

    The Intercultural Readiness Check (IRC) is a valid and reliable questionnaire measuring four vital intercultural competences. More than 5,500 respondents have filled in the IRC so far, making its database one of the largest information sources on intercultural competence in the world. The IRC is available in English, German, French, Dutch, and Japanese, with norm scores for a wide range of countries and industries. Respondents can access the IRC online and receive practical and in-depth feedback, providing input for detailed action plans and follow-up learning.

    Available from:

    Intercultural Business Improvement
    Eemnesserweg 11-01
    1251 NA Laren
    The Netherlands
    Phone: +31 (0) 35 629 42 69
    Fax: +31 (0) 35 629 49 19
    Email: info@ibinet.nl
    Web: www.ibinet.nl

     


  • Intercultural Sensitivity Inventory (ICSI)

    D. P. S. Bhawuk & R. W. Brislin

    The ICSI is a 46-item self-report instrument that measures the cultural constructs of individualism, collectivism, flexibility, and open-mindedness. The ICSI is useful for exploring cultural identity, through the examination of one’s cultural value orientations and flexibility in adapting to new cultures and persons.The ICSI can be self scored and no special training is required to use it.

    It is available from:

    Dr. Richard Brislin
    Shidler College of Business
    University of Hawaii at Manoa
    2404 Malie Way
    Honolulu, HI 96822
    Phone: (808) 956-8720
    E-mail: rbrislin@hawaii.edu

     


  • Learning Styles Inventory (LSI)

    David Kolb

    The LSI is a 12-item self-report instrument intended to measure four types of learning that, taken together, constitute a person’s preferred learning style. The four primary styles of learning measured by the LSI are abstract conceptualization (AC), concrete experience (CE), reflective observation (RO), and active experimentation (AE). The LSI is based on experiential learning theory. It is one of the most commonly used instruments in intercultural training. The LSI is particularly useful in demonstrating forms of human diversity that are not exclusively linked to race, ethnicity, gender, or nationality. It is a non-threatening way to explore diversity. The LSI is a self-scored inventory that does not require certification to use. The inventory also includes interpretive materials and in that regard is a very user-friendly instrument.

    The LSI is available from:

    Hay Group Transforming Learning
    116 Huntington Avenue
    Boston, MA 02116
    Phone: (800) 729-8074 or (617) 927-5026
    Fax: (617) 927-5008
    E-mail: TL_Inquiry@haygroup.com
    Web: www.haygroup.com/tl

     


  • Overseas Assignment Inventory (OAI) and Intercultural Candidate Evaluation (ICE)

    Dr. Michael F. Tucker

    One of the most thoroughly researched cross-cultural self-assessment instruments, the OAI measures 14 attributes associated with cross-cultural adaptability. Many consulting firms commonly use the OAI in corporate international training. The accompanying assessment tool, ICE, is available for supervisory levels. Trainers must attend a two-day workshop in order to be certified to use the OAI. Scoring is done by Tucker International, which prepares an Assessment and Development Guide for each respondent.

    For more information contact:

    Tucker International LLC
    The Lake Shore Building
    5777 Central Avenue, Suite 230
    Boulder, CO 80301
    Phone: (303) 786-7753
    Fax: (303) 786-7801
    E-mail: contactus@tuckerintl.com
    Web:  www.tuckerintl.com

     

 

In addition to this list of selected intercultural training and assessment tools, an extensive list of these resources can be found in Michael Paige, "Instrumentation in Intercultural Training" in D. Landis, J.M. Bennett, and M.J. Bennett, eds. Handbook of Intercultural Training. 3rd ed. Thousand Oaks, CA: Sage Publications, 2004.