WIIC: March 9-11, 2015

6. Keeping Our Cool! Managing Cross-Cultural Conflicts
Donna Stringer

Do you ever lose your cool—or want to—because of someone else’s behaviors? This session will guide you through a process of understanding your own culturally learned behaviors and perceptions that can create cross-cultural misunderstandings and conflict. We will use the Intercultural Conflict Styles assessment to identify personal conflict style preferences and apply these to both our personal and work situations. We will examine cultural conflict styles of both gender and ethnic populations to identify where points of misunderstanding might occur. We will then explore and practice a number of tools for more effectively avoiding cross-cultural conflicts or for resolving them when they occur.

Dr. Donna M. Stringer is a cross-cultural consultant and was the founder and president for 27 years of a successful organization development company specializing in cross-cultural issues, located in Seattle, Washington. A social psychologist with over 40 years’ experience as a manager, teacher, researcher, and writer, Donna specializes in cross-cultural instructional design, cross-cultural communication and value systems, team building, and culture change strategies for organizations in the U.S., Asia, Latin America, and Europe. She has co-authored three books: 52 Activities for Exploring Values Differences, 52 Activities for Improving Cross-Cultural Communication, and 52 Activities for Successful International Transitions. Donna currently lives and works as a solo practitioner in Seattle, Washington.